Education, Training and Practice at de Koningstunnel

The Koningstunnel is being renovated on behalf of the Municipality of The Hague through the Heijmans Siemens combination.

The Koningstunnel is a traffic tunnel in the center of The Hague with a covered length of 505 meters and an underground exit. The tunnel opened in July 2000 and is due for renovation and modernization after almost 20 years. During this renovation, the Technical Tunnel Installations will also be adapted to current legislation.

A standard part of the construction and renovation of tunnels is the training of the tunnel operators via the so-called RTD process: Education, Training, Practice.

Sister organization NedMobiel has asked Improve to support this, for 2 reasons:

  • Extensive experience with tunnels (audits, advice and consultancy for Rijkswaterstaat and municipal tunnels);
  • More than extensive experience in developing and executing training courses.

 number of Improve consultants then put together a training course for operation by the tunnel operators based on limited information and a short time in a simulation environment. This 2-day training is in line with a 2-day introduction to the tunnel and renewed incident and calamity processes. On days 3 and 4 Improve consultants provide the operator training. On day 3 new screens and the system behavior were explained. After this, the operators perform the first exercises on the simulation environment. On day 4 there was further practice and training with incident scenarios to be prepared for the formal review that follows on day 5.

The formal assessment has a twofold purpose:

  • on the one hand, a snapshot of the candidates about their acquired knowledge of the new functionalities and processes;
  • on the other hand to demonstrate that employees have been sufficiently trained prior to opening.

The test consists of a theoretical and a practical part of together approximately 2 hours per candidate. The theory test consists of a set of multiple choice and open questions. The practical test consists of a number of operating exercises and 2 extensive scenarios in which an incident and a calamity are reenacted. During the test, Improve’s consultants fulfill the role of examiner and observer. On the basis of the combined results and observations from the tests, it was determined together with a representative of the municipality whether the tunnel operator had passed the test. Given the diversity of candidates (in age, experience in tunnels and computer operation), the trainers and assessors prepared and supervised the candidates as well as possible, which is appreciated in the final interviews.

Also during the first days around the opening of the Koningstunnel, the consultants of Improve will be ready at the operating station to support the tunnel operators.

It is always nice for the trainers, observers and examiners to see how people grow in the training and enjoy their successes during and after the training!

How can Improve Quality Services help you?

Make an appointment with one of our experts via 040 202 18 03 from our Contact page.

consult. train. practice. Improve.

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