Discover the Quality Level Management (QLM) Model
Outsourcing is a prevalent trend, but it often falls short of meeting expectations in terms of budget, deadlines, and quality. The challenges of managing quality become even more complex when outsourcing is involved. While there are numerous solutions for managing quality and outsourcing relationships, a universal framework has been missing – until now. Improve Quality Services introduces a practical solution: the Quality Level Management (QLM) model.
After this training, you will:
- Have a solid understanding of the fundamental concepts of QLM and its model
- Know the various levels at which actions can be implemented
- Be familiar with the different types of measures that can be taken
- Be able to apply the model in real-world scenarios
- Have the skill to implement specific measures effectively
- Be able to design a comprehensive QLM plan
- Have the proficiency to manage a QLM plan successfully
How do you ensure quality in your outsourcing?
The Quality Level Management (QLM) model offers a balanced outsourcing strategy that focuses on meeting goals and expectations in terms of time, budget, and quality. This model, which can be used by both customers and suppliers, provides a selection of measures from nine areas of attention. The primary objective of this course is to explain the basic concepts of QLM and demonstrate how to apply the QLM model to your situation.
Who should attend this training?
This course is designed for managers and consultants who represent the customer or supplier in areas such as project management, contract management, delivery management, service management, quality management, development, or testing.
Roles of participants in their organization
This training is intended for:
- Test Managers
- Project Managers
- Contract Managers
- Delivery Managers
- Quality Managers
Prior knowledge or training
A general understanding of quality management and outsourcing is expected.
Structure of this training
In this one-day training, we will discuss various measures and apply them to the participants’ practical situations. The book ‘Quality Level Management; Managing Quality Outsourcing’ will be used as a guide and provided to participants.
Course outline
Quality in Outsourcing
- Advantages
- Pitfalls
- Solutions
Levels of measures
- Product
- Process
- Organization
Sorts of measures
- Preventive
- Detective
- Corrective
Applying the model
- Setting up a QLM-Plan
- Managing a QLM-Plan
Evaluation
Possibilities in-house training
Improve provides this training in-house and tailored to your specific situation and needs upon request. For more information, please contact us at +31 40 – 202 1803 or training@improveqs.nl.
Training information
For more information, please contact us at +31 (0)40 – 202 1803 or training@improveqs.nl
Improve also offers bespoke in-house training tailored to your specific requirements and needs upon request.
Your trainer:
