Introduction Quality Level Management EN

Introduction Quality Level Management

In-house
English

Discover the Quality Level Management (QLM) Model

Outsourcing is a prevalent trend, but it often falls short of meeting expectations in terms of budget, deadlines, and quality. The challenges of managing quality become even more complex when outsourcing is involved. While there are numerous solutions for managing quality and outsourcing relationships, a universal framework has been missing – until now. Improve Quality Services introduces a practical solution: the Quality Level Management (QLM) model.

After this training, you will:

Have a solid understanding of the fundamental concepts of QLM and its model
Know the various levels at which actions can be implemented
Be familiar with the different types of measures that can be taken
Be able to apply the model in real-world scenarios
Have the skill to implement specific measures effectively
Be able to design a comprehensive QLM plan
Have the proficiency to manage a QLM plan successfully

How do you ensure quality in your outsourcing?

The Quality Level Management (QLM) model offers a balanced outsourcing strategy that focuses on meeting goals and expectations in terms of time, budget, and quality. This model, which can be used by both customers and suppliers, provides a selection of measures from nine areas of attention. The primary objective of this course is to explain the basic concepts of QLM and demonstrate how to apply the QLM model to your situation.

Who should attend this training?

This course is designed for managers and consultants who represent the customer or supplier in areas such as project management, contract management, delivery management, service management, quality management, development, or testing.

Roles of participants in their organization

This training is intended for:

Test Managers
Project Managers
Contract Managers
Delivery Managers
Quality Managers

Prior knowledge or training

A general understanding of quality management and outsourcing is expected.

Structure of this training

In this one-day training, we will discuss various measures and apply them to the participants’ practical situations. The book ‘Quality Level Management; Managing Quality Outsourcing’ will be used as a guide and provided to participants.

Course outline

Quality in Outsourcing

Advantages
Pitfalls
Solutions

Levels of measures

Product
Process
Organization

Sorts of measures

Preventive
Detective
Corrective

Applying the model

Setting up a QLM-Plan
Managing a QLM-Plan

Evaluation

Possibilities in-house training

Improve provides this training in-house and tailored to your specific situation and needs upon request. For more information, please contact us at +31 40 – 202 1803 or training@improveqs.nl.

Wat kan Improve Quality Services voor u betekenen?

Maak een afspraak met één van onze experts via 040 202 18 03 of onze Contactpagina.

Introduction Quality Level Management EN

Introduction Quality Level Management

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