An international standard in software testing

The International Software Testing Qualification Board (ISTQB) was established in November 2002 with the aim of creating and harmonizing a global certification program for software testing. Today, the ISTQB certification scheme is fully recognized and widely adopted around the world. The ISTQB testing certification program consists of three levels:

• Foundation Level
• Advanced Level
• Expert Level

At the Expert level, you can enhance your skills in various areas. One of these areas is Improving the Testing Process. This level consists of two modules: Assessing Test Processes and Implementing Test Process Improvement. If you successfully complete both modules, you can consider yourself an expert and use the official title of Certified Tester Expert Level (CTEL). This training covers the module ‘Implementing Test Process Improvement’.

Who should attend this training?

The training is suitable for you if have reached an ‘advanced’ point in your career and want to develop your expertise in the field of test process improvement.

Roles of participants in their organization

This training is meant for:

• Those who want to become an test expert.

A test expert is someone with a broad knowledge of testing in general, and an expertise in a specific area. With expertise we mean having knowledge, expertise and skills with which you are able to direct or influence a project or organization in the design, implementation and execution of test processes. In daily practice, you test manager or consultant.

Prior knowledge or training

You possess the ISTQB Advanced Test Manager Certificate.

Structure of this training

Where Foundation and Advanced level are about knowledge, comprehension, application and analysis, the Expert level is about evaluation and creation. You follow three training days and also perform workplace assignments, based on your own case and situation. You will instantly practice the theory, and deliver the basis for an improvement plan for your organization!

The (online) exam, can be taken at any suitable moment. With a score of 65% or higher, you have passed this exam.

Course outline

Test Improvement Plan

• Setting Priorities
• Developing an improvement approach
• Planning the improvements
• Acting to implement improvement
• Selecting a pilot
• Manage and control the implementation
• Learning from the Improvement Program

Managing Change

• Fundamental Change Management Process
• Human factors in the Change Management Process

Organization, Roles and Skills

• Test process group and individual roles
• Remote Test improvement
• Skills of the improver: Interviewing, listening, and note taking
• Analytical skills
• Presentation & reporting skills
• Skills of persuation
• Management skills

Critical Success Factors

• Key success factors
• Setting a culture for Improvement

Adapting to Different Life Cycle Models

Possibilities in-house training

Improve provides this training in-house and tailored to your specific situation and needs upon request. For more information, please contact us at +31 (0)40 – 202 1803 or training@improveqs.nl.

Training information

• Location and dates: check the training calendar
• Schedule: 9:15 – 17:00 (three days)
• To support international participants: mostly Virtual Classroom
• Fee: € 2.949, excluding VAT, excluding examination fee € 260
• Training material (a.o. the book ‘Improving the Test Process’) is included in the training fee
• In case of normal classroom: coffee, tea and lunch are included
• Three months free e-coaching

For more information, please contact us at +31 (0)40 – 202 1803 or training@improveqs.nl

Improve also offers bespoke in-house training tailored to your specific requirements and needs upon request.

Your trainer is:

• Patrick Duisters