Introduction Quality Level Management

Discover the Quality Level Management (QLM) Model

Outsourcing is a prevalent trend, but it often falls short of meeting expectations in terms of budget, deadlines, and quality. The challenges of managing quality become even more complex when outsourcing is involved. While there are numerous solutions for managing quality and outsourcing relationships, a universal framework has been missing – until now. Improve Quality Services introduces a practical solution: the Quality Level Management (QLM) model.


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